Aim

Root cause analysis is used to improve process and product quality, minimize safety risks, and meet regulatory requirements. This could include anything from quality issues in a process and in products e.g. to food safety concerns, such as chemical, microbiological, or foreign object risks. Additionally, root cause analyses are often used to document solutions to potential problems or incidents, as required by laws, regulations, and management standards. Understanding the difference between corrective and preventive actions is key to this process.

Target audience

All organizations and individuals who want to work with, or are already working with, systematic root cause analysis to reduce deviations - for instance, based on management systems. Root cause analysis is fundamental for individuals working with management systems but is also an essential tool for others in the organization working with continuous improvement.
content
The course is based on Lean tools. To maximize the course's benefits, it would be helpful if participants could contribute examples of their own deviations so the tools can be applied to uncover the underlying causes.

Course Content

• Why conduct root cause analyses?
• What are the benefits?
• The difference between corrective and preventive actions
• Organization's maturity regarding the use of root cause analysis
• The PDCA Cycle - the foundation for continuous improvement

Tools

• 5 Whys - including the 5 Whys questioning technique
• Fishbone Diagram
• Pareto Analysis

Validating the effectiveness of the root cause analysis

• D8 - problem solving in 8 disciphones
• A3 Report
• Link to management systems
• A3 - Step-by-step

Pitfalls and considerations leading to success

• Prioritization Matrix
• Action Plans and Follow-ups
• Brief overview of goal-setting (SMART)

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